SHIPPING & RETURNS
SHIPPING AND DELIVERY
At MySupplements Pty Ltd, we aim to process and deliver your order as efficiently as possible. Each product is prepared according to the formulation, ingredients, quantities and flavour selections chosen by you at checkout.
ORDER PROCESSING TIMES
Orders are processed after payment has been successfully received and your order details have been confirmed. As MySupplements products may be customised according to your selected formula, processing and production times may vary depending on order volume, product availability and manufacturing requirements.
Estimated processing times will be provided at checkout or communicated through our website. These timeframes are estimates only and may change due to circumstances outside our reasonable control.
DELIVERY TIMES
We will do our best to fulfil your order as soon as possible. Given the customisable nature of this product, please allow at least 3 business days for your order to be prepared, customised and packed before it is dispatched.
Once your order has been dispatched, delivery times will depend on the shipping method selected and the delivery location. Standard delivery within Australia is estimated to take 3 to 5 business days, while express delivery is estimated to take 1 to 2 business days.
Delivery timeframes provided by MySupplements Pty Ltd or our delivery partners are estimates only. Delays may occur due to circumstances outside our reasonable control. To the extent permitted by law, MySupplements Pty Ltd is not responsible for delays caused by circumstances outside our reasonable control.
DELIVERY INFORMATION
Customers are responsible for providing accurate and complete delivery information at checkout. If incorrect or incomplete delivery information is provided and an order cannot be delivered or must be resent, additional shipping costs may apply. Once an order has been dispatched, customers are responsible for ensuring that the delivery address is accessible and that someone is available to receive the order where required.
REFUNDS & RETURNS
Our products may be customised and prepared according to the formula, ingredients, quantities and flavours selected by the customer. Due to the customised and consumable nature of our products, we generally do not accept returns, refunds or exchanges for:
- Change of mind
- Incorrect formula selections made by the customer
- Changes in personal preferences after placing an order
- Failure to review product information, ingredients or warnings before purchase
We encourage all customers to carefully review their selected formula and all relevant product information before completing their purchase.
For further information regarding returns, remedies and your rights as a consumer, please refer to our Terms of Service and the Australian Consumer Law.
ORDER CHANGES & CANCELLATIONS
Once an order has entered preparation, production or fulfilment, we may be unable to cancel, modify or change the order due to the customised nature of our products.
If you need to make a change to your order, please contact us as soon as possible after placing your order. We will make reasonable efforts to assist where possible, but cannot guarantee that changes or cancellations can be made after preparation or production has commenced.
DAMAGED, INCORRECT OR FAULTY ORDERS
If your order arrives damaged, defective or incorrect, or otherwise does not meet the guarantees required under the Australian Consumer Law, please contact us as soon as possible with your order number, details of the issue and photographs or other supporting information where applicable.
We will assess the issue and provide an appropriate remedy where required by law. Depending on the circumstances, this may include a replacement, repair, refund or another appropriate resolution.
CONTACT US
If you have any questions regarding shipping, refunds or your order, please contact MySupplements Pty Ltd through our website contact page.